If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Login to our online return portal using your email address and order ID
- Choose the products you wish to return or exchange from your order
- Print your prepaid shipping label that you will receive by email
- Send all items back to us using the label provided
- Upon receipt of the returned items, the credit or debit card originally used for the purchase will be credited with the cost of the goods. We will process your refund within 72 hours of receipt of the product. Your credit card company may take 4-7 working days to credit your account, depending on your financial institution
- Zarteni is not responsible for lost returned packages.
- Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.